How an appointment business runs on BookAvi
Follow a real request from a client's first message through to a paid appointment — with the same wording a salon, clinic or tutor would see in their own workspace.
Suits: Salons, clinics, therapists, tutors, groomers, coaches. Nothing here needs an account — it's a guided tour with example figures.
The wording you'd see
BookAvi renames itself to match how you talk about your work.
Statuses this business moves through
1. A request comes in from your website
Your booking form sits on your own site. The client picks a treatment and a date, and the request lands in your workspace straight away.
New request
New request- Client
- Amelia Grant
- Treatment
- Extended appointment (90 mins)
- Preferred date
- Tue 20 Oct, 10:00
- Room
- Room 2
- Notes
- First visit — sensitive skin
Emailed to you the moment it's submitted.
2. Send a price in a couple of clicks
Your saved treatments and prices fill the quote in for you. Send it, and BookAvi tracks when the client opens it.
Quote Q-0014
Quote sent- Extended appointment
- £80.00
- Initial consultation
- £35.00
- Total
- £115.00
- Deposit to book
- £25.00
Viewed by Amelia · 4 minutes after sending
3. The client accepts and pays the deposit
One tap on their phone accepts the quote and pays the deposit by card. The appointment appears in your calendar automatically.
Appointment confirmed
Deposit paid- When
- Tue 20 Oct, 10:00 – 11:30
- Room
- Room 2
- Team member
- Sofia
- Deposit received
- £25.00
- Balance on the day
- £90.00
4. Reminders go out without you chasing
Confirmation and reminder emails send themselves, so fewer clients forget and fewer slots go empty.
Automated emails
- Booking confirmation
- Sent — 21 Sep
- Reminder, 48 hours before
- Scheduled — 18 Oct
- Aftercare & rebook
- Scheduled — 21 Oct
You can edit the wording of every one of these.
5. Take the balance and close the appointment off
Mark the appointment complete, record the remaining payment, and the client record keeps the full history for next time.
Invoice INV-0031
Completed- Total
- £115.00
- Paid
- £115.00
- Balance
- £0.00
- Client history
- 3 appointments · £310 lifetime
See another kind of business
Set this up for your own appointments
Choose your business type at signup and BookAvi arrives already worded like this, with a starter list of treatments you can edit.