Refund & Cancellation Policy

Last updated: 7 May 2026

1. Who this policy is from

This policy is issued by Clyde Side Events Scotland Ltd, trading as BookAvi ("BookAvi", "we", "us"), and applies to all BookAvi subscriptions.

BookAvi is not VAT registered. No VAT has been charged.

2. 30-day money-back guarantee

We offer a 30-day money-back guarantee on BookAvi subscriptions. If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date.

3. How to request a refund

You can request your refund directly from the Billing page in the BookAvi app — just click “Request refund” and confirm. The refund is processed automatically through our payment provider, Stripe, back to your original payment method, usually within 5–10 business days. Alternatively, email us at info@bookavi.com with the email address you used at checkout.

4. Cancelling your subscription

You can cancel your BookAvi subscription at any time from your billing portal (accessed via the in-app Billing page) or by emailing info@bookavi.com. Cancellation takes effect at the end of your current billing period — you will retain access to paid features until that date, and no further charges will be made.

5. What happens after a refund

Once a refund is processed, your subscription is set to cancel at the end of your current billing period. You will keep access to all paid features until that date, and no further charges will be made. The refunded amount will appear on your original payment method within 5–10 business days, depending on your bank.

6. Beyond the 30-day window

After the 30-day money-back window, subscription fees are non-refundable, but you can cancel at any time as described in section 4 to stop future charges. We may consider discretionary refunds for exceptional circumstances on a case-by-case basis.

7. Questions

If you have any questions about refunds or cancellations, please email info@bookavi.com.