Everything you need to run a booking-based business
From the first enquiry to the final paid invoice. Some features suit particular kinds of business — where that is the case, we say so.
Capture enquiries
Every lead in one place, whatever it came in on.
Website enquiry forms
An embeddable form you can style to match your site, with spam protection built in.
Secure website connectors
Keep your existing form and send a copy of each submission into BookAvi over an authenticated connection.
Manual enquiries
Add a phone or walk-in enquiry in seconds so nothing lives on paper.
Lead source tracking
Record where each enquiry came from and see which sources actually convert.
Follow-up reminders
Get nudged when an enquiry has gone quiet instead of losing it.
Manage bookings
One calendar for appointments, jobs, hires and events.
Appointment and booking calendar
Day, week and month views covering everything that is committed.
Availability
Availability driven by opening hours, staff schedules or the equipment itself.
Recurring bookings
Create a whole run of repeat bookings at once for regular customers.
Multi-day bookings
Hires and events that span dates are held for the full period.
Most relevant to hire and event businesses.
Setup and travel time
Protect the time before and after a booking so your day is realistic.
Cancellation and rescheduling
Move or cancel a booking and keep the history of what changed.
Double-booking protection
Clashes on staff, equipment or dates are flagged before you commit.
Sell services and hires
Your catalogue, priced the way you actually sell.
Services
What you offer, with durations and prices you can override per job.
Packages
Bundle services together at a set price.
Add-ons
Extras suggested at the right moment, with their own prices.
Equipment
Items with their own availability so stock is never promised twice.
Optional — hire and event businesses mainly.
Staff
Who can deliver what, and when they are working.
Locations
Your premises, a branch, an online session or a customer address.
Venues
Venue details, access and parking notes held on the booking.
Optional — event and venue businesses mainly.
Different durations
Hourly, half-day, daily or custom-length bookings.
Custom prices
Quote a one-off figure whenever the standard price does not fit.
Win customers
Look professional between the enquiry and the yes.
Quotes
Branded quotes built from your catalogue in a couple of clicks.
Proposals
Add your own wording, terms and inclusions around the numbers.
Contracts
Reusable templates that pull in the customer, booking and pricing. Always optional — a contract never blocks a booking.
Electronic signatures
Customers sign online; the signed copy is stored on the booking.
Deposits
Ask for a deposit to secure the date, or take payment in full.
Customer portal
A private link where the customer views their quote, pays, signs and submits details.
Get paid
Invoices, deposits and balances that chase themselves.
Invoices
Raised from the booking, numbered automatically, with your own VAT setting.
Deposits
Part payment up front, tracked against the total.
Balances
The remainder due before or after delivery, your choice.
Card payments
Customers pay online by card from the invoice or portal.
Bank transfers
Record payments received outside the system so totals stay right.
Receipts
Sent automatically when a payment lands.
Refunds
Recorded against the invoice so your figures reconcile.
Payment reminders
Automatic nudges for unpaid deposits and balances.
Run the business
The admin around the bookings, handled.
Customer records
History, spend, notes and contact details in one place.
Staff schedules
Who is working, who is assigned, and where they need to be.
Equipment schedules
What is out, what is due back and what is going out next.
Optional — hire and event businesses mainly.
Notes
Internal notes the customer never sees.
Job sheets
A printable sheet with everything needed on the day, including staff-only notes.
Optional — service and event businesses mainly.
Reports
Revenue, popular services, conversion rate and busy dates.
Data exports
Take your data out as CSV whenever you want it.
Email automation
Confirmations, reminders, follow-ups and review requests.